About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential

Who We Need
We’re looking for a Team Lead who can empower and support our Expedock operators. Someone who ensures they perform at their best, stay aligned with workflow standards, and deliver high-quality output across multiple service lines. You’ll be the go-to person for guidance, performance coaching, issue escalation, and day-to-day operational support, making sure the team stays productive, engaged, and consistently meets client expectations.

What You'll Do:

• Team Management
  • Lead, coach, and mentor a cross-functional team—assigning tasks, setting performance targets, conducting coaching sessions, and ensuring the team consistently delivers high-quality work.
• Workflow Oversight
  • Oversee day-to-day operational workflows across multiple service lines (e.g., Sales Support, Real Estate Support, Operations Support, Data Processing, Customer Coordination). Ensure tasks are completed accurately, on time, and aligned with business requirements.
• Quality Assurance
  • Monitor the team’s output and ensure all data, documentation, and deliverables meet accuracy and quality standards before submission or upload into client systems.
• SLA Fulfillment
  • Partner with the Operations Manager and team members to meet (and exceed) client Service Level Agreements, ensuring reliability, consistency, and strong customer satisfaction.
• Process Improvement
  • Review existing workflows, identify inefficiencies, and implement process improvements or best practices to enhance productivity and reduce errors.
    Use productivity insights and team performance data to guide decisions and drive continuous improvement.

What You Need:

• 2 - 4 years experience as a Team Lead or Supervisor in an eBPO, shared services, or operations-driven environment
• Background supporting diverse functions such as Sales Support, Real Estate, Freight/Logistics, Customer Operations, or Data Processing
• Strong analytical skills with a track record of monitoring productivity, interpreting performance data, and driving improvements
• Exceptional attention to detail and accuracy in handling data, documentation, and operational workflows
• Demonstrated ability to coach, mentor, and elevate team performance, especially in fast-paced or high-volume settings
• Tech-savvy and comfortable working with CRMs, TMS platforms, productivity tools, and client-specific systems
• Excellent communication, collaboration, and stakeholder management skills—able to support and coordinate across multiple service lines
• Capability to operate effectively in a remote setup, maintaining productivity, accountability, and team engagement
• Willingness and ability to support night-shift operations as required by the account
• Adaptable, proactive, and committed to maintaining high performance and service quality